Your questions, answered.
The essentials on our engagements, training programmes and books.
Approach and engagements.
Which organisations does HORECA VAULT work with?
HORECA VAULT works with hospitality, food service, tourism and service organisations, as well as investors and institutions connected to these sectors.
Are engagements standardised?
No. Every engagement is shaped around the organisation's context, maturity and objectives.
Are discussions kept confidential?
Yes. Confidentiality is integral to how we work, particularly for strategic engagements and sensitive information.
Which regions do you work in?
HORECA VAULT is based in Kinshasa and works with organisations across Africa and beyond, depending on the nature of the engagement. Tell us about your context and we'll confirm which arrangements are possible.
Who leads the engagements?
Engagements are run under the direction of the founder, Arthuro MAYANGA, with expertise brought in to match the scope of each assignment.
Services and getting in touch.
How do I choose between VAULT Audit, Access Program and Strategic Advisory?
VAULT Audit establishes a diagnosis, Access Program structures operational transformation and Strategic Advisory informs leadership decisions. An initial conversation helps identify the right approach.
Do I need to start with a VAULT Audit?
A diagnosis is often recommended, but the right starting point depends on your situation and priorities.
How do I send an enquiry?
You can message us directly on WhatsApp or use the detailed enquiry form to outline your context and needs.
How do I find out the terms of an engagement?
Terms are set once we've reviewed what you need, based on the scope and nature of the engagement.
How soon will I get a reply to my enquiry?
Every enquiry is reviewed with care. We get back to you as soon as possible to arrange an initial conversation.
Which languages do you work in?
Engagements can be conducted in French and English, depending on your organisation's needs.
Training and knowledge sharing.
Who are the training programmes for?
They are for professionals, managers, executives, investors, educational institutions, students and career changers across the hospitality ecosystem.
Can the programmes be customised?
Yes. Programmes for organisations can be adapted to their teams, challenges and objectives.
Is training available remotely?
Available formats depend on the programme. Get in touch to find out about current delivery options.
Do the programmes lead to a certificate of completion?
Assessment and certification depend on the programme you take. Tell us what you need and we'll explain the arrangements that apply.
Books and print editions.
How can I order a HORECA VAULT book?
Each book page has an "Order on WhatsApp" button. Our team then shares the available ordering details with you.
Are the books available in print?
Vault Library gives pride of place to print. Availability and ordering details for each title are confirmed when you make your request.
Can institutions order multiple copies?
Yes. Schools, institutions and hotel groups can request an institutional quote from the Vault Library page.
Are the books available in several languages?
Each book page lists the languages the book is published in. For anything specific, message us on WhatsApp.
Your question deserves a direct conversation.
Tell us about your context and we'll point you to the right person or service.