Les fondements de l'excellence en hôtellerie & hospitalité
The HORECA VAULT reference guide
Order on WhatsAppVault Library
Books to think through and structure hospitality.
An editorial showcase of guides, playbooks and essays drawn from real operations, available in print.
Why a library?
Hospitality is a craft of execution.
But the finest execution always rests on deep understanding.
The VAULT Library was created so that everyone can keep learning, keep improving and develop a more exacting view of their craft.
Over time, this library will grow into a go-to resource for the HORECA industry in Africa.
Catalogue
Featured titles.
La Transformation Digitale de l'Hospitalité
Technology, data, artificial intelligence and team adoption
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De l'École à l'Hôtel
Preparing students for the realities of working in hospitality
Order on WhatsAppForthcoming titles.
L'Architecture de l'Expérience Client
Connecting the brand promise, guest journeys and operations.
Customer journey, moments of truth, complaints, service recovery, personalisation, omnichannel consistency and experience measurement.
What it solves
Understanding that guest experience is produced by systems, not only by the goodwill of staff.
Réussir l'Ouverture d'un établissement
The operational guide to hotel and restaurant pre-opening.
Planning, recruitment, training, procurement, procedures, operational testing, suppliers, guest experience and soft opening.
What it solves
Reducing errors and improvisation before a hotel or restaurant opens.
Le Manuel du Manager en Hospitalité
Leading teams, developing talent, upholding standards.
A book for supervisors, heads of department, front-line managers and future leaders.
What it solves
Strengthening operational management, feedback, professional discipline and people development.
A library that keeps evolving.
Every new engagement, every piece of research and every experience on the ground feeds into the titles to come.
The library grows at the same pace as HORECA VAULT.
It is the memory of our expertise.
"The strongest organisations are built by women and men who have never stopped learning."
Print edition
For schools, institutions and hotel groups.
The books are available in print for bulk orders, school libraries and internal training programmes.